Shipping and Delivery:
Shipping charges for goods delivered within Nairobi or out of Nairobi
(Upcountry) will incur a shipping cost of
KShs 300 (excludes premium services), except in areas
considered as hardship areas.
Booktobook BOOKSTORES KE will not provide one shipping cost to orders that
are split between multiple shipping addresses.
Orders to Nairobi will be shipped within 24 hours after receipt and
clearance (when all your items are available to ship) of the order and up
to 3 days to the rest of Kenya. Note: Shipping times are estimates and not guaranteed. They may be
affected by natural occurrences (e.g. excessive rain), man-made events
(e.g. violence), or calendar events (e.g. back-to-school rush). We will
advise you accordingly in such cases.
A split order will not be considered as a single consignment and may
attract additional courier charges.
All changes on order or delivery location should be communicated within 1
hour of making an order. Once an order has been dispatched, it can't be
transitioned.
Ensure the delivery address is accurate and the contact information given
is reliable. Any missed deliveries due to location errors or non-reachable
contacts will not be refunded.